Problem: The following error will occur if a user attempts to print or work with a Client’s MDA while the client’s records have been archived.
If a client has been archived the user will not be able to print out MDA
Contact Super Admin to change client’s access from Archive to Active by going to Setup - Archive Client
1) Search for Client
2) Select Client to move to Working List
3) Click [Next] button then select the Active radio button then [Finish] button
4) User should be able to work with this client Print and create.
For additional questions, contact AccuCare Support at 800-324-7966 or email email@example.com and we will be happy to assist you