Random lines appear in my signature after transferring with Scriptel Pad

Description of Problem:  When I sign my name, diagonal lines appear from the top left corner cut through my signature after I have transferred my signature to AccuCare using the Scriptel pad.

 

Solution: We have done some further experimentation with Webroot to determine how it may interfere with our signature pads.  It seems that a specific feature called “Identity Protection-> Identity shield” causes the interference.  With this function disabled, as shown in the attached screenshot, the signature pad attached to my computer began to function correctly again.

 

Disable_Identity_Protection__Indentity_Shield_Webroot_Screenshot.png 

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